Shipping destinations

Osmora currently ships to valid addresses within all 50 United States.

We do not currently ship internationally or to United States territories. Delivery to P.O. boxes, military addresses, remote locations, Alaska, or Hawaii may be limited by carrier availability and may require a different service or additional transit time.

We may decline or cancel an order when shipment would violate applicable law, carrier restrictions, our compliance requirements, or reasonable fraud and security controls. If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Order processing

Orders are generally processed for carrier pickup withinone to two business daysafter:

• Payment has been successfully authorized;
• Any required age, identity, address, fraud, or compliance review has been completed;
• The product is available for release and fulfillment; and
• All information necessary to fulfill the order has been received.

Business days are Monday through Friday, excluding federal holidays and announced company closures. Weekends, holidays, order-review periods, carrier transit time, and delivery time are not included in the one-to-two-business-day processing window.

Orders containing preordered, backordered, unreleased, or specially identified products will follow the availability date disclosed on the applicable product page or during checkout.

An order-confirmation email acknowledges receipt of the order but does not guarantee shipment. We may cancel an order before shipment because of inventory discrepancies, payment issues, suspected fraud, compliance concerns, address problems, carrier restrictions, pricing errors, or other circumstances that reasonably prevent fulfillment.

Shipping charges and services

Available shipping charges and services are displayed during checkout. The charge shown and accepted at checkout controls, including the currently offered$9.95 flat-rate domestic shipping option, unless a valid promotion or corrected charge applies.

Osmora may select the carrier and service that reasonably correspond to the option purchased, destination, package characteristics, carrier availability, and operational conditions.

An expedited or time-defined carrier service refers to estimated carrier transit after the package has been accepted by the carrier. It does not eliminate Osmora’s processing period unless checkout expressly states otherwise.

Delivery estimates

Delivery dates and transit times shown at checkout, in tracking systems, or in customer communications are estimates unless expressly identified as guaranteed.

Carrier estimates may change because of weather, service interruptions, transportation constraints, natural disasters, governmental action, labor disruptions, address problems, security screening, peak-season volume, or other circumstances outside Osmora’s reasonable control.

Shipping addresses

The purchaser is responsible for providing a complete and accurate delivery address, including any apartment, suite, unit, gate, building, or access information.

Address changes are not guaranteed after an order is submitted. A request to change an address must be sent promptly to[email protected]. We cannot change an address after the order has entered fulfillment, a shipping label has been purchased, or the carrier has accepted the package.

Osmora is not responsible for delays or unsuccessful delivery caused by an incomplete or incorrect address supplied by the purchaser. If an order is returned because of an incorrect address, refusal, failed delivery, or failure to retrieve the package, additional postage may be required before reshipment.

Tracking information

Tracking information will ordinarily be sent to the email address associated with the order after postage is purchased or the carrier accepts the shipment. Tracking may also appear in the purchaser’s account or order record.

Tracking information can take up to 24 hours after carrier acceptance to begin displaying movement. A label-created notification does not necessarily mean the carrier has physically received the package.

The purchaser is responsible for monitoring tracking and making reasonable arrangements to receive the shipment.

Delayed shipments

A package is not considered lost solely because it arrives after an estimated delivery date or experiences a temporary tracking delay.

If tracking has not updated or the shipment is materially overdue, contact[email protected]. Osmora may initiate a carrier inquiry or claim and may require the purchaser’s cooperation before determining whether the shipment is delayed or lost.

Lost shipments

A shipment is eligible for replacement only after the loss has been reasonably verified through carrier tracking, a carrier investigation, a claim determination, or other reliable evidence acceptable to Osmora.

Reports should be submitted within seven calendar days after the latest estimated delivery date. A late report may limit our ability to obtain carrier records or pursue a claim but does not waive any rights that cannot legally be waived.

If an identical replacement is unavailable, cannot legally be shipped, or cannot reasonably be provided, Osmora may offer an equivalent replacement or refund the amount paid for the unavailable merchandise and applicable shipping charges.

The purchaser must reasonably cooperate with any carrier investigation and may be required to confirm nonreceipt in writing. Duplicate recovery through both Osmora and a carrier, insurer, payment provider, or financial institution is not permitted.

Packages marked delivered

Carrier tracking marked “Delivered” is evidence of delivery, but we understand that delivery errors can occur.

If tracking shows delivery but the package cannot be located, the purchaser should:

1. Verify the delivery address;
2. Check all entrances, parcel lockers, mail areas, reception desks, household members, and nearby neighbors;
3. Allow until the end of the delivery day for an early delivery scan to resolve;
4. Contact the carrier regarding the delivery location; and
5. Notify Osmora within seven calendar days of the delivery scan.

Osmora will assist with a reasonable investigation. A replacement is not automatic when a carrier reports successful delivery and may require carrier confirmation of misdelivery or other reliable evidence.

Loss or theft occurring after correct delivery is not considered carrier loss. Osmora may assist with documentation but cannot guarantee replacement for packages stolen or misplaced after confirmed delivery.

Damaged, tampered, incorrect, or incomplete shipments

Visible shipping damage, suspected tampering, incorrect merchandise, or missing contents must be reported to[email protected]within 48 hours of delivery.

The report should include:

• The order number;
• A description of the issue;
• Clear photographs of the outer packaging;
• A photograph showing the shipping label;
• Photographs of all contents, damage, seals, and packing materials; and
• Any other information reasonably requested for verification.

Keep the complete shipment, outer packaging, label, and packing materials until Osmora confirms that they may be discarded. Do not use an item that appears damaged, compromised, opened, or tampered with.

After verification, Osmora will replace merchandise damaged in transit or correct an Osmora fulfillment error. If replacement is unavailable or cannot reasonably be provided, an appropriate refund may be issued.

Normal cosmetic wear to external shipping packaging that does not affect the enclosed product is not considered product damage.

Environmental conditions during transit

Unless expressly stated otherwise on the product page or at checkout, carrier vehicles, sorting facilities, mailboxes, porches, and other delivery locations are not temperature controlled.

Purchasers should retrieve shipments promptly after delivery and follow the storage and handling information supplied with the product. If a shipment appears to have experienced unusual environmental exposure or physical damage, photograph the shipment and contact Osmora before opening or using the affected item.

Returned-to-sender shipments

If a package is returned to Osmora because of an incorrect or incomplete address, refusal, failed delivery attempt, unclaimed shipment, access restriction, or failure to retrieve the package, we will contact the purchaser after receiving and inspecting the return.

Reshipment may require payment of new shipping charges. Original shipping charges are not refundable when the carrier attempted delivery to the address supplied by the purchaser, except where required by law or where the return resulted from an Osmora error.

Any refund or replacement remains subject to product condition, applicable law, Osmora’s other posted policies, and the reason for return.

Split shipments and signatures

Osmora may divide an order into multiple shipments when reasonably necessary. Additional standard shipping charges will not be imposed solely because Osmora elects to split an order.

We may require a signature, adult signature, address confirmation, or other delivery safeguard based on order value, destination, fraud assessment, carrier requirements, or compliance considerations. The purchaser is responsible for ensuring that an eligible recipient is available when a signature is required.

Replacement limitations and claim integrity

Replacement eligibility is determined from the order record, tracking history, carrier findings, photographs, delivery circumstances, and other available evidence.

Osmora may deny claims involving materially inconsistent information, altered documentation, duplicate claims, suspected fraud, refusal to cooperate with an investigation, or evidence that the package was correctly delivered and subsequently lost, stolen, discarded, transferred, or mishandled.

Nothing in this section limits a purchaser’s non-waivable rights under applicable law.

Policy changes

We may update this policy as our carriers, services, fulfillment practices, or legal obligations change. The version in effect when an order is placed will ordinarily govern that shipment unless a later version is required by applicable law or is more favorable to the purchaser.