01 / Who we are

Osmora Research LLC (“Osmora,” “we,” “us,” or “our”) operates osmoraresearch.com. This policy describes our handling of personal information in connection with our website, orders, and communications.

Our products are offered for research use only. Please do not send medical records, diagnoses, or other sensitive health information through our contact form or order notes.

02 / Information collected

• Contact information:the name, email address, subject, message, and any other information you provide when contacting us.
• Order information:your name, email, telephone number, billing and shipping address, ordered items, and any order notes you submit.
• Payment-related information:information involved in processing a payment and associating its status with your order. Bank payments offered through Link Money involve that provider’s collection and processing of information.
• Website and device information:IP address, browser or device information, website activity, referral source, cookie choices, checkout-session information, and security or diagnostic logs collected automatically through cookies and similar technologies.

Please reviewLink Money’s privacy policyfor details about its handling of personal information when you use its payment service.

03 / How information is used

We use the information you provide to process and communicate about orders, arrange delivery, respond to questions, and maintain transaction and customer-service records.

We also use information to operate and secure the website, maintain shopping and checkout functions, remember cookie choices, prevent fraud and abuse, understand website traffic and order attribution, comply with legal obligations, and enforce our policies.

04 / Service providers

Processing orders and operating this website involves service providers supporting website hosting and design, security, consent management, payments, checkout, order attribution, communications, and delivery. The website uses WordPress and WooCommerce software; detected website resources include Elementor, SureCookie, Stripe, Google Fonts, and WooCommerce Sourcebuster functionality. Bank payments offered through Link Money are governed by that provider’s own privacy practices.

We may disclose information when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or complete a merger, financing, acquisition, reorganization, or sale of business assets. We do not currently use the website cookies identified in our Cookie Policy for targeted advertising.

05 / Cookies & tracking

The website presents a cookie-preference banner and uses essential, functional, and analytics cookies. Essential cookies support security, consent choices, and checkout. Functional cookies support Stripe resources when loaded. The WooCommerce Sourcebuster session cookie supports traffic and order-attribution analytics. See ourCookie Policyfor the current cookie list, providers, domains, durations, and preference controls.

You can use the banner or your browser settings to manage non-essential cookies. Blocking cookies can affect website functions, including shopping-cart and checkout features.

06 / Retention & security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by the type of information, why it was collected, and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can guarantee absolute security.

07 / Your choices & rights

For a question or request about your personal information, email[email protected]with the subject “Privacy Request.” Describe your request and provide enough information to help us locate the relevant interaction or order. Do not email payment credentials or identity documents.

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of personal information, or to opt out of certain uses, including sale or targeted advertising. These rights can be subject to exceptions and verification requirements.

We may need to verify your identity before completing a request. If we deny a request, you may reply to the decision and ask us to review it. We will not discriminate against you for exercising an applicable privacy right. You may also adjust non-essential cookie choices through the website’s cookie-preference control.

08 / Age & eligibility

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Product purchases are limited to persons 21 years of age or older. If you believe a child has provided personal information to us, contact us so we can review and address it.

09 / External services

Links to other websites and third-party services can take you to services with their own privacy practices. Review the relevant provider’s privacy policy before providing information through its service.

10 / Policy updates

Changes to this policy will be reflected in the effective date above. We will provide any additional notice or obtain consent where required by applicable law.